Frequently Asked Questions

TopReview Pro is a review management software that helps restaurants and local businesses get more 5-star Google reviews. It works by letting customers rate their experience privately — happy customers (4–5 stars) are redirected to Google, while unhappy customers (1–3 stars) submit private feedback visible only to management.

Yes! TopReview Pro works for any local business that wants more Google reviews — restaurants, hotels, salons, dental offices, auto shops, gyms, and more. Any business with a Google Business Profile can benefit.

TopReview Pro currently supports Google Reviews, Tripadvisor, and Instagram. You can choose which platforms to show your customers based on what matters most for your business.

When a customer scans your QR code, they see a private star rating screen. If they select 4 or 5 stars, they're instantly redirected to your Google or Tripadvisor review page. If they select 1–3 stars, they're shown a private feedback form. This means only your best reviews go public, while complaints are handled privately.

TopReview Pro provides a private rating experience before directing customers. We do not suppress or delete any public reviews. We simply give customers a choice in how they share feedback. All reviews left on Google are genuine and voluntary.

Customers simply scan a QR code with their smartphone camera (no app needed). They rate their experience 1–5 stars, and the system handles the rest automatically. The entire process takes less than 60 seconds.

Negative feedback (1–3 stars) is captured in a private form that goes directly to management. You get instant alerts via Email or WhatsApp so you can respond quickly. This feedback never appears publicly on Google — it stays between you and the customer.

Within 24 hours. Once you sign up, our team creates your branded review page, generates your QR code, and provides everything you need. No technical skills required on your end.

Just your Google Business Profile review link and your business details (name, address, phone). We handle everything else — creating your review page, generating your QR code, and setting up your analytics dashboard.

Your QR code is automatically generated when your account is created. You can download it from your dashboard in high-resolution PNG format, ready for printing on table cards, receipts, or menus.

Plans start at $49/month per location (Starter) and $89/month (Professional). No setup fees, no per-review charges, cancel anytime with no contracts. See our pricing page for full details.

We don't currently offer a free trial, but we do offer a full demo walkthrough. Contact us to see the platform in action before committing.

Yes. Each location gets its own review page, QR code, and analytics dashboard. Contact us for multi-location volume pricing (discounts start at 3+ locations).

Absolutely. Every client gets a login to their own dashboard showing daily scans, review click-throughs, weekly trends, and all private feedback submissions in real-time.

Yes — our Professional plan includes Google Business API integration. See your public Google reviews alongside your private feedback, all in one dashboard.